Sr. Customer Success Advisor

About this role

ONWARDS TOGETHER! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

LOCATION: GERMANY (REMOTE) OUR TEAM’S VISION: Customer Success Advisors exist to help customers sustain value. We serve as our customers’ strategic business partners, building trusted relationships that ensure they continuously realize the outcomes that drove their investment in Illumio. Through executive engagement, success planning, lifecycle management, and cross-functional leadership, we help customers measure success, overcome business obstacles, and identify opportunities to deepen the value Illumio delivers over time.

Customer Success Advisors orchestrate the expertise of the broader Illumio organization. Working alongside Technical Account Managers, Professional Services, Support, Sales, Product Engineering, and our partner ecosystem, they bring together the right people at the right time to help customers achieve their business objectives. By aligning customer priorities with Illumio’s capabilities, CSAs ensure every engagement contributes to long-term customer success.

Joining the Customer Success Advisor team means becoming part of an organization dedicated to customer advocacy, trusted partnerships, and measurable business outcomes. If you’re passionate about building executive relationships, leading through influence, coordinating across teams, and helping customers achieve lasting success, you’ll have the opportunity to make a meaningful impact on both our customers and Illumio’s continued growth.

YOUR IMPACT: As a Customer Success Advisor (CSA), you are a critical part of the Customer Success Organization reporting to the Director of Customer Success. Your role will be directly tied to value generation for our customers, by helping them develop the right strategy to onboard, adopt, and successfully utilize Illumio's products to achieve their desired outcomes. The results of your efforts should lead to healthy, adopted, referenceable customers that achieved value-based outcomes and are eager to expand their use of Illumio across their organization.