Solutions Engineer

About this role

About Refractal Refractal is an AI security company building the infrastructure organisations need to defend against autonomous AI threats. 2026 has shown that generally capable intelligence is here. The challenge now is modernising security to stop AI-enabled threats, whether they come from internal agents going rogue or from attackers using AI to become more dangerous. Refractal was founded on cybersecurity and AI expertise from MIT, Microsoft, NASA and the U.S.

Navy. Our product lets organisations detect AI-enabled threats at low cost without sacrificing detection quality. We take a practical approach to AI risk, combining proven cybersecurity methods with frontier AI security research. Today, we work with governments and organisations that can't afford to get security wrong. We're backed by leading deep-tech and cybersecurity investors and are growing the team to deliver on this mission.

The role You'll help prospective customers understand where Refractal fits in their security environment and show them its value. You'll lead technical discovery and evaluations, answer integration questions and hand customers over smoothly into deployment, working with our sales, security and engineering teams. What you'll do Lead technical discovery to understand customers' security priorities, existing tools, data availability and deployment constraints.

Deliver product demonstrations tailored to the customer's use cases and the questions they need answered. Design and run proofs of value with agreed success criteria, realistic scope and a clear account of the results. Assess integration readiness, help troubleshoot evaluation issues and coordinate with engineers when deeper product work is needed. Support technical due diligence and handovers, documenting requirements, commitments and open questions while bringing customer feedback into product discussions.

Success in your first six months You can independently lead technical discovery and demonstrate Refractal clearly to security and engineering audiences. You've helped customers complete focused evaluations that provide evidence for a buying decision. You've created reusable demonstration materials and handover guidance that improve the customer experience. About you: essential Experience explaining technical products to customers or working with external stakeholders to solve technical problems.