Social Support Specialist I

About this role

📋 Description Effectively manage and resolve customer support issues on social media platforms Provide timely and empathetic responses to customer inquiries Collaborate with other teams to escalate and resolve complex issues Stay updated on product and policy changes to provide accurate support Use social media tools to monitor and engage with customers Contribute to improving support processes and customer satisfaction 🎯 Requirements Experience in customer support or social media management Strong written and verbal communication skills Ability to work in a fast-paced environment Basic knowledge of social media platforms Problem-solving and conflict resolution abilities Ability to use generative AI tools like LibreChat, Gemini, Glean in daily workflows and apply 🎁 Benefits Remote-first work culture with quarterly in-person 'surges' Opportunity to work on the mission of increasing economic freedom Equal Opportunity Employer Applicants with criminal histories are considered Accommodations available for individuals with disabilities Data privacy and arbitration agreements for US applicants

Source listing: empllo_remote