Social Media Moderator (Freelance)

About this role

Who we are Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector. Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: Social media moderation Facebook group moderation Supporter experience We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role We’re looking for experienced social media and communications professionals to join our freelance moderation team. Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles. Working pattern Moderation takes place between 9am and 9pm (with final sign off from team leaders by 9.15pm), Monday to Sunday . Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions. For example, 3 hours may be split into 5-6 check-ins throughout the day. You must be able to: Start moderation from 9am (or earlier) Monitor activity throughout the day Complete a final check before 9pm (with final sign off being completed by 9.15pm) Adhere to our sub-3-hour response time Please note: In your first month, you will typically start on fewer accounts and hours (approx.

3 per day) while you get up to speed. Hours usually increase from month two onwards. Key Responsibilities Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines Respond to comments, messages and queries in a timely, accurate and empathetic way Maintain a response time of under three hours Identify, manage and de-escalate negative or inappropriate content Hide or remove content in line with moderation policies Identify and escalate safeguarding concerns appropriately Signpost users to relevant support services where needed Encourage positive engagement and supporter action, including donations where appropriate Work across a range of moderation tools e.g.