Site Reliability Engineering Manager

About this role

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind.

With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The SRE team is part of Platform Engineering.

Its mission is to own the reliability system: the standards, tooling, and platform services that determine how reliable Tide is by default. We measure success by SLO attainment and the reliability our members experience. ABOUT THE ROLE: Tide is hiring an Engineering Manager to lead the SRE team that owns our reliability system. As an Engineering Manager, SRE, you will: Lead: Hire, coach, and set clear goals for the SRE team.

Define SLOs: Agree SLOs with service owners and run the error budget policy. Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting. Release safely: Build deployment guardrails such as canary rollouts and auto-rollback. Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards. Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.