Shop Employee (m/f/d)

About this role

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. To strengthen our team in Portugal, we are looking for a motivated and driven Shop Employee (m/f/d) for our point of sale at the Lisbon Oriente bus station . You will support the day-to-day running of the shop, deliver high-quality service to our passengers, and help ensure smooth operations throughout your shift.

This is a shift-based role, with shifts scheduled across the full week, including weekdays and weekends. FlixBus Shop is open every day from 7.30 to 20.30. About the Role Provide high-quality service to passengers, including assistance with boarding, transfers, travel disruptions such as delays, and clear travel information in Portuguese and English Manage ticket sales, provide after sale services, and daily cash handling in the Flix Shop Manage reservations, cancellations and adjust bookings in case of delays or changes, communicating with passengers and partners when needed, handle unexpected situations with minimal impact Support smooth station operations by coordinating with dispatchers and station teams during check-in and helping ensure correct luggage handling and passenger flow Assist drivers with mobile apps and ticket control, and help resolve issues to meet FlixBus quality and safety standards Inspect bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards, coordinating updates or repairs when needed About You Previous experience in customer service, transportation, logistics, or administration Proactive and self-motivated, taking ownership of tasks and working independently with minimal supervision Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a dynamic environment Strong verbal and written communication skills Resilient and calm under pressure, able to stay focused and solution-oriented during busy periods and unexpected disruptions A strong team player who communicates openly, supports colleagues, and contributes to a positive shift atmosphere Comfortable with computers and digital tools Willing to work according to a shift schedule established with the team, which may include evenings, weekends, or early mornings Fluent in Portuguese and English ; other languages are a strong advantage We recognize that everyone carries a unique set of valuable skills and experiences.