Shared Services Specialist

About this role

About Private Health Management Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare’s most challenging moments, our team of experts work alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes. Everyone deserves great care.

We make sure they get it. About the Role Most healthcare organizations create specialists. PHM develops healthcare problem solvers. We are hiring two Shared Services Specialists to help build a flexible, cross functional operating model across Partner Benefits, Provider Network, and Medical Records. Rather than working within one narrow specialty, you'll develop expertise across multiple Shared Services functions and flex where Care Teams and the business need support most.

The two hires will begin with different areas of focus. One will initially support Provider Network and Partner Benefits, while the other will initially support Provider Network and Medical Records. Over time, both will cross train into the third function, creating versatile operational specialists who can provide coverage during absences, respond to changing volumes, and help Care Teams and clients get answers faster.

What You'll Accomplish Build working expertise across Provider Network, Partner Benefits, and Medical Records, ultimately providing reliable support across all three functions. Improve turnaround times for Care Teams by delivering accurate, high quality operational support across multiple service lines. Help create a more resilient Shared Services organization by flexing across functions as workloads, absences, and business needs change.

Become a trusted "quick hitter" who researches thoroughly, completes work accurately, and operates with increasing independence. How You'll Spend Your Days Provider Network Research providers, verify credentials, and vet providers to ensure our provider database remains accurate and high quality. Conduct provider outreach and maintain provider records and documentation. Support ongoing provider data quality and operational requests from Care Teams.