Are you an experienced network or server engineer, or a technical infrastructure lead, who wants to remain hands-on while taking responsibility for reliable service delivery? Would you like to combine solving technical problems with guiding colleagues and improving business-critical OT infrastructure supporting renewable energy? As our new Service Manager – OT Gateway, you will be responsible for the reliable, secure and efficient delivery of site-level OT network and server services supporting Vattenfall’s renewable-energy operations.
Your scope includes the networks, servers, on-site domain and other assigned site-based asset systems at our wind parks and other assets within the agreed service scope. These services underpin asset availability, monitoring and control, and operational data availability. You will combine hands-on OT infrastructure engineering and incident resolution with functional leadership of a dedicated service team of network and server engineers.
Alongside your own technical assignments, you will prioritise the team’s work, coordinate suppliers and support functions, and drive continual improvement while meeting agreed service levels. Working closely with customers, stakeholders and the Asset Service Area OT O&M Manager, you will help develop standardised, proactive service delivery that combines effective incident response with preventive maintenance, lifecycle planning and long-term service improvement.
Be in your element with BA Wind As part of BA Wind you will play a key role in one of the most exciting pipelines in the industry with 24GW of capacity stretching out more than a decade ahead across our key European markets. You won’t only be involved in developing projects but pioneering cutting-edge innovation, new business models and ways of working with communities and the environment. Working as part of a leading European utility also means you could be helping a growing number of major businesses and brands achieve their own sustainability goals through partnerships.
Your role You will take responsibility for the delivery and performance of the services within your agreed scope, from their introduction into operation through ongoing support, improvement and eventual replacement or retirement. In this role, “OT Gateway” refers to the site-level OT network and server service, including the on-site domain and other assigned site-based asset systems defined in the agreed service mapping.
You will take responsibility for their operational support, controlled changes, upgrades, security patching, lifecycle management and continual improvement. You will manage interfaces and dependencies with SCADA, Power Plant Control and adjacent OT and IT services, maintaining clear ownership and support boundaries. This role combines hands-on senior network and server infrastructure engineering with functional service leadership and does not include personnel line management.
You will personally undertake engineering work within your technical expertise while coordinating and prioritising the service team’s activities, monitoring outcomes and making risks, dependencies and resource needs visible. Capability and capacity requirements will be aligned with the Asset Service Area OT O&M Manager, with resources requested from the respective line managers. You will apply your practical engineering expertise to diagnose faults, restore services and implement controlled technical changes within your agreed scope and authorisation.
You will provide technical guidance to colleagues, assess operational risks and challenge proposed solutions, combining hands-on delivery with effective planning and coordination across organisational boundaries. You will participate in the team’s on-call rotation, personally diagnosing and resolving incidents affecting OT networks, servers and assigned systems and services outside normal working hours, within your agreed technical scope and authorisation.
You will involve other engineers, suppliers and application or service owners when specialist support is required, follow agreed escalation arrangements and contribute to root-cause investigations and corrective and preventive actions. Your responsibilities will include: Service scope and support arrangements: Maintaining clear service definitions, ownership boundaries, agreed service levels, support responsibilities and escalation arrangements for site-level OT networks, servers and assigned asset systems.
Defining interfaces with adjacent application and infrastructure services in line with the agreed service mapping, customer expectations and guidance from the Asset Service Area OT O&M Manager. Service delivery and hands-on engineering: Managing reliable, secure and efficient day-to-day delivery of site-level OT network and server services, including monitoring, incidents, service requests, problems, changes and lifecycle activities.
Personally configuring, testing, commissioning, maintaining and improving assigned network equipment, servers and related infrastructure services within your technical scope, approved procedures and authorisations, while balancing engineering assignments with service-leadership responsibilities and agreed priorities. Service performance: Monitoring performance against agreed service-level agreements (SLAs), key performance indicators (KPIs) and operational targets.
Reporting on service availability, incident response and restoration, recurring issues, risks and improvement actions. Incident response and problem management: Personally diagnosing and resolving incidents affecting assigned networks, servers and infrastructure services, while coordinating additional engineers, suppliers, application owners and support functions as required. Establishing the infrastructure impact on supported operational systems, ensuring timely service restoration and clear stakeholder updates, investigating root causes and implementing or assigning corrective and preventive actions, with follow-up to completion.
Backlog and delivery planning: Managing and prioritising the service team’s backlog, dependencies and delivery plans based on higher-level guidance, operational impact, risk and available capacity. Planning your own engineering assignments alongside service-leadership responsibilities, balancing urgent operational needs with planned maintenance, lifecycle work and improvements, and making capacity trade-offs visible. Capability and capacity planning: Identifying the skills and capacity required to deliver agreed services and roadmap commitments, aligning them with the Asset Service Area OT O&M Manager, and requesting resources from the respective line managers and making the consequences of resource gaps visible.
Lifecycle engineering and controlled change: Executing the agreed service roadmap through hands-on engineering and coordination of network and server upgrades, migrations, patching, configuration changes and lifecycle replacements. Preparing, implementing or reviewing assigned infrastructure changes, with appropriate assessment of dependencies and operational impact, testing, rollback arrangements, documentation and operational handover through approved processes.
Supplier and stakeholder coordination: Coordinating contributions from suppliers, specialists and internal support functions, monitoring delivery against agreed responsibilities and service commitments, and following up on issues. Supporting technical and service-related purchasing or contract discussions with the responsible procurement and contract owners. Project requirements and transition to operations: Providing OT network, server and infrastructure operations and maintenance requirements to projects whose deliverables will enter the service team’s scope.
Agreeing operational acceptance criteria with relevant stakeholders and participating in readiness reviews and handovers, checking configuration and asset records, monitoring, documentation, backup and recovery arrangements, supplier support, operational responsibilities and unresolved risks. Operational documentation and knowledge: Producing and maintaining network diagrams, server and infrastructure configuration records, operational runbooks and troubleshooting guidance for your own engineering work.
Ensuring that the service team maintains relevant service and asset records, documented dependencies, clear support responsibilities, escalation arrangements and accessible operational knowledge. Continual improvement and technical guidance: Using service-performance data and operational experience to identify, prioritise and implement improvements that reduce recurring incidents and strengthen reliability, efficiency and supportability.
Standardising repeatable services and work packages, contributing to technical reviews, and supporting colleagues through practical guidance, knowledge sharing and appropriate automation. Security, compliance and audit support: Ensuring that applicable cybersecurity, regulatory and operational requirements are incorporated into service delivery and lifecycle planning, in collaboration with the responsible service engineers, cybersecurity and compliance functions.
Coordinating relevant evidence and follow-up actions for audits and reviews. Risk management and escalation: Maintaining visibility of service risks, dependencies, delivery constraints and outstanding decisions. Escalating issues beyond the service team’s mandate or capacity to the Asset Service Area OT O&M Manager and other responsible stakeholders, with clear recommendations and operational Your profile / who are you? You hold a relevant bachelor’s degree in computer engineering, computer science, information technology, network engineering, industrial IT, electrical engineering or a related discipline.
Alternatively, you have developed equivalent professional competence through a relevant technical qualification and substantial hands-on experience in network or server infrastructure engine