Service Delivery Analyst

About this role

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Service Delivery Analyst Location: Leeds - Hybrid - with travel as required Salary - £32,500 to £37,500 (Depending on Experience) Contract: Permanent, Full-Time We're looking for a proactive and analytical Service Delivery Analyst to play a key role in driving operational excellence, service improvement, and customer satisfaction across our business. This is an exciting opportunity for someone with experience in finance operations, dealer management systems, and process improvement who enjoys working collaboratively with both UK-based and offshore teams.

You'll be instrumental in ensuring robust controls, delivering service improvements, and supporting the business through change while maintaining a strong customer-first approach What You'll Be Doing! As a Service Delivery Analyst, you'll be responsible for supporting and improving business performance through effective service delivery, stakeholder engagement, and process optimisation. Key responsibilities include: Monitoring performance and controls across your area of responsibility.

Supporting and developing relationships with offshore teams to ensure service levels are achieved. Driving continuous process improvement initiatives and identifying opportunities for increased efficiency. Conducting analysis of team performance, ways of working, and operational effectiveness. Managing stakeholder relationships across the business to support change initiatives and business priorities. Ensuring key controls, reconciliations, and compliance activities are completed and maintained.

Reviewing and updating Standard Operating Procedures, recommending improvements where appropriate. Providing exceptional customer service to both internal and external stakeholders, including supplier engagement via telephone. It may be necessary to support our offshore teams through coaching and or sharing your motor vehicle industry knowledge About You! We're looking for someone who combines strong analytical skills with a passion for delivering excellent service and driving improvements.