Service Advisor

About this role

Ensure customer concerns and queries are dealt with promptly and efficiently at the Service Reception. Process service bookings and administrate onto company system, ensuring efficient workshop loading whilst attending to customers requirements in a professional manner Record all necessary vehicle details onto Job Cards including Vehicle ID, reg, mileage, vehicle issue/fault etc. Communicate effectively with customers providing status update on vehicles when required including any customer IT systems.

Obtain authorisation from customer for any necessary repairs and spend on vehicles including processing on customer IT system. Follow process for customer vehicles booking in, recording damage/issues where applicable and retain vehicle keys as per company procedure. Ensure customers are made aware of vehicle defects and that they sign a declaration prior to taking the vehicle away without repair. Maintain a high standard of dress and conduct at all times and ensure the reception area is kept clean and tidy at all times.

Ensure courteous use of telephone, adhering to company policy. Advise Management of all customer and departmental concerns. Customer Service and Satisfaction Ensure the highest degree of efficiency and understanding of customer requirements and to deal with any customer complaints courteously, promptly and sympathetically. Provide customer estimates according to company policy and pricing. Where necessary, invite the customer to talk about a vehicle problem directly with the Service Manager/ Foreman / Technician therefore aiding first time fix and improving customer satisfaction.

Profitability / Cost Control Develop personal knowledge and experience in order to improve profitability, customer satisfaction and efficiency. As required, ensure accurate invoicing and job costing. Present invoices for payment to the customer providing an explanation of charges where required and making sure that the correct methods of payment are used. Inform customers of additional repairs needed including prices and delivery times.

Obtain written confirmation before ordering major units and obtain suitable deposits where applicable. Take an active part in upholding the Company’s Health and Safety Policy as set out in the Statement of Main Terms of Employment. Demonstrate exceptional interpersonal skills, be well-presented and have a professional telephone manner. Possess a minimum of 2 years+ experience working as a Service Advisor, preferably within the Commercial Vehicle Industry Have a Full clean Driving Licence 22 days holidays per year + Bank Holidays Employer contribution workplace pension Staff events Life assurance Private medical insurance (after 12 months of service) Life Insurance Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.