Senior Technical Account Manager (Strategic Alliances)

About this role

📋 Description Own the operational aspect of technical account management across the strategic alliance Deliver against SLAs, proactively surfacing technical risks and responding with urgency to merchant Perform in-depth investigations and root-cause analysis across logs, queries, and integration data Drive technical initiatives and partner with stakeholders on launch initiatives to grow account Design and deliver custom integration solutions grounded in standard integrations, balancing speed Act as a technical lead for internal projects, defining and delivering milestones and executing the 🎯 Requirements At least six years in a technical, external-facing role (Technical Account Management Proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across Ability to independently scope and deliver complex, open-ended technical work with strong project Deep understanding of RESTful APIs, webhooks, and HTTP, with hands-on experience using tools like Experience designing custom solutions on top of API integrations to solve complex merchant Ability to read and understand production-level code (HTML, JavaScript, SQL, ideally Python) and 🎁 Benefits 100% subsidized medical, dental, and vision coverage for you and your dependents Monthly stipends for health, wellness, and tech spending Equity rewards Flexible time off and generous holiday calendars Employee Stock Purchase Plan (ESPP) to buy Affirm stock at a discount Remote-first work environment with in-person onboarding experience

Source listing: empllo_remote