Senior Tax Analyst

About this role

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE: GS-14 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position must include: Applying expertise in IRS functions, programs, policies, regulations, procedures, and operations to conduct reviews, and provide guidance on complex program and policy issues; Applying analytical, evaluative, and management planning principles to assess program effectiveness and develop, design, and implement improvements to policies, procedures, and operations within compliance or accounts management programs; Applying oral and written communication skills to present plans and proposals, disseminate policy information, and present findings and conclusions to individuals and groups, including senior managers and field employees; Applying knowledge of call routing and messaging while serving as a liaison between stakeholders to support telephone system projects and initiatives that support business needs; Using Contact Recording (CR) to troubleshoot issues and coordinate site support, identify/download calls and update/maintain the CR database; Using IRS telephone platforms Unified Call Center Enterprise (UCCE), Finesse/TP360, Aceyus, Enterprise Telephone Data (ETD), and Real Time Adherence (RTA).

AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment.