Senior Solution Specialist / Associate Director / Director (Access Center)

About this role

About the Role Innovaccer is seeking a Senior Solution Specialist to drive pre-sales strategy, solution design, and deal execution across our Experience product portfolio, including Access & Outreach, Contact Center Modernization, Referrals, Patient Engagement, Care Journeys, and Marketing Automation. This role is a strategic IC that blends the analytical and narrative strengths of our Growth Strategy function with the hands-on consultative and solution engineering expertise needed to win high-impact deals.

You will lead the development of compelling solution narratives, mock workflows, ROI models, and executive-ready presentations, while also running demos and shaping how Innovaccer positions its Experience capabilities. You will focus deeply on Access & Outreach, bringing expertise in Access Center operations , including scheduling, registration, insurance verification, contact center workflows, and omnichannel engagement.

You will support the broader Experience landscape as needed, influencing how our solutions evolve, commercialize, and scale in the market. This is a highly cross-functional, highly visible role partnering with Product, Sales, Marketing, and Customer Success teams. While you won’t own customer relationships, you will join executive conversations to guide solution direction and drive deal momentum. A Day in the Life Deal Strategy & Solution Engineering (50%) Lead consultative discovery to understand customer challenges across Access, Outreach, and Experience workflows.

Build solution architectures, mock workflows, and demo flows that highlight Innovaccer’s differentiated value. Conduct demos and narrative-driven walkthroughs to articulate how Innovaccer improves access operations, digital engagement, patient experience, and efficiency. Create executive-ready pitch materials, business cases, ROI analyses, proposals, and transformation roadmaps that advance complex deals. Partner with Sales leaders to shape deal strategy, structure commercial proposals, develop contracting frameworks, and support pricing decisions.

Provide subject-matter expertise on Access operations and patient engagement to guide customer conversations and internal alignment. Growth Strategy & Product Influence (50%) Develop strategic narratives and GTM motions for Access & Outreach in partnership with Product. Analyze customer needs, competitive landscape, and solution gaps to inform product teams—influencing (not owning) roadmap direction across Experience offerings.