Senior Service Advisor

About this role

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Newcastle Volkswagen Position: Permanent Full time Hours:42 hours per week between Monday - Friday 08:00 & 17:30 and Saturday on rota 08:00 to 12:30 Salary: up to £38,000 OTE (including basic of £32,000 plus bonus) Are you an experienced Service Advisor looking to accelerate your career? Are you ready to increase your level of responsibility within the Service department? As a Senior Service Advisor you'll take ownership of the full customer journey.

You'll have excellent communication skills, demonstrated by arranging MOTs, Services and Repairs via telephone for our Customers. Also, you'll be expected to pay close attention to detail when finalising any paperwork after the Customer's car has left the garage. You'll be in charge of the Service desk at times, supporting the management team in order to continue providing Lookers first class customer service. This role will enable you to continue progressing your career at Lookers, as you will benefit from continuous training opportunities through our in-house brand development as well as learning from the Aftersales Manager.

You must have previous experience working in the automotive industry to be considered for this opportunity. Having knowledge or Kerridge / ADP or other automotive systems would be a huge advantage. You may be expected to drive some of the most prestigious cars on the market, therefore a full UK driving licence is a must. Key Responsibilities Communicating efficiently with all Customers for Service, repair and MOT bookings Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes Maintaining accurate customer records, and updating the systems when any bookings have been made Supporting the Aftersales Manager, and ensuring all processes are followed accurately by the other team members on the Service desk Skills & Competencies Exceptional communication skills , with a customer-first approach Strong teamworking abilities , alongside effective organisation and time management Confidence working in a fast-paced, target-driven environment Service Advisor experience gained from a leading automotive dealer is essential.