Remote
Senior Revenue Operations Specialist
About this role
At RCX Sports, we proudly serve as the premier youth sport operating partner for the NFL, NHL, MLS, MLB, NBA, and WNBA. We provide officially licensed uniforms, comprehensive resources, and dedicated support, empowering league operators to run the very best youth sports leagues and events in their communities. Our mission is grounded in the transformative power of sports. We’re dedicated to ensuring every child has the opportunity to play the game they love.
By empowering league operators to effectively run and maintain their programming season after season, we’re committed to making youth sports accessible and inclusive for all. The Senior Revenue Operations Specialist is the internal owner of RCX Sports’ Salesforce environment and a key partner across Sales/Growth, League Success, Marketing, Technology, Customer Service, Finance, and Analytics. This role leads the transition of revenue operations work from external vendors to internal ownership, manages Salesforce administration and governance, improves data integrity, and builds the processes and automations that support sustainable participation and revenue growth.
Reporting to the Director of Analytics, this individual will combine hands-on Salesforce expertise with strong cross-functional partnerships. They will own the Salesforce request queue, release management, access and licensing, platform documentation, and CRM-side integrations, and will play a critical role in implementing a marketing automation platform, serving as the Salesforce and data lead alongside Marketing and Technology.
Job Responsibilities: Serve as RCX Sports’ internal Salesforce administrator and system owner, managing configuration, objects, fields, page layouts, permission sets, validation rules, reports, dashboards, and release management. Manage the Salesforce request queue across business teams, establishing clear intake, prioritization, communication, and turnaround expectations. Build and test changes in sandbox environments and maintain a disciplined, documented deployment process.
Lead the transition of revenue operations work from external vendors to internal ownership, including structured knowledge transfer and documentation of workflows, automations, email templates, custom objects, field definitions, and integration logic. Manage user provisioning and deprovisioning, access governance, permissions, licenses, storage, and platform capacity. Improve Salesforce data integrity through deduplication, record hygiene, field standardization, required-field governance, and reconciliation across connected systems.