Remote
Senior Program Manager, Revenue Operations
About this role
About the Job: LaunchDarkly is looking for a Senior Program Manager to help the Revenue Operations team scale efficiently. This role drives cross-functional programs, streamlines processes, and delivers data-driven solutions that accelerate predictable SaaS revenue growth. You'll be the person who turns strategic priorities into structured plans, keeps cross-functional teams aligned, and makes sure risks and blockers get surfaced and resolved before they slow the business down.
The mission of the Senior Program Manager is to enable the Revenue Operations team to scale efficiently by driving cross-functional programs, streamlining processes, and delivering data-driven solutions that accelerate predictable SaaS revenue growth. Responsibilities: Drive Strategic RevOps Initiatives Translate strategic priorities into structured program plans Define milestones, owners, and deliverables Track progress and outcomes against plan Manage dependencies and escalate blockers as needed Establish Program Governance & Cadences Establish operating rhythms for cross-functional programs Run status and steering meetings Maintain decision and action logs Standardize reporting across programs Manage Cross-Functional Alignment Coordinate across RevOps and Field (Sales, CS, Marketing) teams Clarify roles and responsibilities across program stakeholders Align teams on priorities and timelines Facilitate decisions and communicate updates to stakeholders and leadership Manage Risks, Issues & Dependencies Identify risks early and maintain risk logs Develop mitigation plans Resolve cross-functional dependencies Escalate decisions requiring leadership input Qualifications: 10+ years of experience in program management, project management, or operations, ideally supporting a Revenue Operations, Sales Operations, or GTM function Strong track record running cross-functional programs with multiple stakeholders and competing priorities Experience establishing program governance — operating rhythms, status reporting, decision logs — from scratch Comfortable managing risk logs, mitigation plans, and escalation processes Excellent communication and facilitation skills; able to align stakeholders across Sales, CS, Marketing, and RevOps Data-driven mindset; comfortable defining and tracking success metrics for programs Experience with Project Management tools (Jira, Asana, Monday) PMP, Agile/Scrum certification, or equivalent experience a plus GTM tool implementation a plus Project Management tool experience a plus Experience in B2B SaaS preferred Pay: Target pay ranges based on Geographic Zones* for Level 4: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - USD 136,500 - USD 187,660 ** Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - USD 122,800 - USD 168,850 ** Zone 3: All other US locations - USD 116,000 - USD 159,500* * LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs.