Senior People Operations Coordinator

About this role

Location: hybrid, based at one of our UK offices: London, Cardiff, or Manchester. The Role As a key member of the Global People Operations team, the UK People Operations Coordinator provides end-to-end operational HR support across a diverse UK portfolio. The role has primary employee-lifecycle ownership for Strategy & Communications, People Advisory and Corporate Functions, and coordinates onboarding and offboarding activities for Financial Advisory and Management Consulting.

As a first point of contact for employees and managers, the role holder manages a broad range of enquiries, transactions and cases, applying sound judgement, resilience and a strong service mindset. The successful candidate will be a proactive self-starter with HR generalist experience who can build effective stakeholder relationships, manage competing priorities and identify opportunities to simplify and improve how services are delivered.

Responsibilities Own and manage the employee lifecycle for Strategy & Communications, People Advisory and Corporate Functions, including onboarding, probation, family leave, absence and wellbeing cases, Visa and immigration, job and contractual changes, internal transfers and offboarding. Coordinate onboarding and offboarding for Financial Advisory and Management Consulting, ensuring candidates, employees, managers and relevant internal teams understand responsibilities, deadlines and next steps.

Manage business-specific onboarding and offboarding requirements, including different contractual and compensation terms, templates, approvals and downstream actions, while identifying opportunities to align and simplify processes. Act as a first point of contact for employees and managers, independently resolving a broad range of routine and moderately complex people-related queries. Promote and educate stakeholders on available self-service tools, resources and processes, while providing additional guidance and support where required.

Exercise sound judgement in identifying and appropriately escalating sensitive, high-risk or specialist matters to the relevant People Team colleagues. Manage employment changes such as promotions, salary and allowance changes, flexible working arrangements, changes to hours or location, and internal and international transfers, ensuring documentation, approvals and Workday records are complete and accurate. Prepare contractor agreements and coordinate contractor onboarding and offboarding in Workday.