Senior Partner Success Manager

About this role

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! Participates in strategic alignment with ConnectWise stakeholders; executes partner success plans focused on adoption and renewal. ••Builds and maintains relationships across multiple levels within partner accounts; expands contacts to strengthen our partnership. ••Analyzes partner usage, health indicators, maturity scores, renewal dates, and growth opportunities; translates insights into actionable plays.

••Maps ConnectWise platform features to partner business needs and guides adoption to measurable outcomes. ••Informs team playbooks and processes with repeatable best practices gathered from engagements (creates content with guidance). ••Identifies risks that inhibit partner goals; proposes mitigation and escalates complex scenarios to senior resources as needed. ••Navigates customer organizational structures; builds rapport with executives and stakeholders to advance objectives.

••Facilitates Quarterly Business Reviews (QBRs) that assess performance and align on next-quarter outcomes. ••Triages escalations and coordinates cross-functional resolution to protect value and timelines. ••Contributes to team knowledge; may coach or review work of team members. ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.