Senior Partner Operations Manager (German Speaking)

About this role

About the role: EMEA is Wise Platform's largest and most mature market. This role owns the operational relationship and volume retention for a portfolio of Tier 1 partners representing 10M+ GBP in annual revenue across the UK and Germany - some of the most strategically important and technically complex partnerships in Wise Platform globally. Knowledge of payments / cross-border payments industry and German language skills are a essential for this role.

You are a strategic architect and trusted operations and scalability advisor to partner leadership, responsible for identifying and closing operational gaps internally that unlock organic revenue before they become blockers proactively. This is not a reactive role. You'll manage operational relationship of partnerships with complex product integrations (Cards, MCA, Correspondent send via API and Swift, Correspondent receive), navigate high-level stakeholder alignment, and influence Wise's own Product and Servicing roadmaps to ensure the platform evolves to meet the needs of our most demanding partners.

You'll operate with significant autonomy, represent the company with the senior partner’s stakeholders and build the frameworks and playbooks that scale the "Wise way of working" - not just for your own accounts, but across the CSM organisation. Commercial & Relationship Ownership Own the end-to-end operational relationship for Tier 1 EMEA partners - acting as a trusted advisor to partner-side operational and executive stakeholders, including senior leadership and product teams Lead QBRs that frame operational performance in the context of commercial goals - shaping the partner's growth narrative and roadmap alignment Independently drive operational success strategy and plans for owned accounts, partnering closely with the Account Manager to ensure operational roadmap aligns with commercial goals.

Systemic Problem Solving & Roadmap Influence Proactively identify and close operational gaps that unlock revenue - e.g. new currency expansion, Cards adoption, or reducing defect/RFI/contact rates that limit partner scalability and growth; Build data-backed business cases to secure buy-in from Product, Servicing, Compliance, and Engineering - resolving structural/systemic gaps in the company that affect not just your accounts but the wider Wise Platform partner base; Represent Wise Platform in cross-functional initiatives, influencing the roadmap before problems surface for partners; Incident Command & Crisis Management Ability to act as incident commander for cross-regional, high-severity incidents - coordinating tech, commercial, and operational stakeholders, drafting partner communications, and making the call on when/how to communicate with partners Own post-incident follow-through: postmortem actions, remediation reviews, and translating incident learnings into reusable frameworks (runbooks, comms criteria, escalation playbooks) Scaling the Function Build frameworks and playbooks - for new products (e.g.