Senior Operations Associate

About this role

📋 Description Own day-to-day operational support for strategic partners, providing clear accountability Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking Deliver monthly partner reporting on transaction volume, product usage, fees, and operational Partner with Sales and Account Management to support onboarding, post-launch adoption, business Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual 🎯 Requirements 5+ years of experience in customer operations, partner operations, technical account management, or Experience supporting strategic enterprise customers across billing, reporting, technical Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment Strong analytical skills, with experience turning transaction, usage, and billing data into Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs 🎁 Benefits Equity and bonus eligibility Medical, dental, vision insurance 401(k) retirement plan

Source listing: empllo_remote