Senior Microsoft Operations Specialist

About this role

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

How you’ll fit into the big picture ✨ Microsoft Operations is key to the success of our Microsoft business unit. As Senior Microsoft Operations Specialist, you will play an important role in ensuring Microsoft agreements, renewals, orders, and contract submissions are completed accurately, compliantly and on time. You will act as a subject matter expert for Microsoft operational processes, supporting the team with complex queries, escalations, training, and continuous improvement.

Working closely with licensing, solutions, sales, and finance colleagues, you will help boxxe deliver a smooth customer experience and effectively support multi-million-pound Microsoft licensing agreements. What you’ll be doing 🎯 • Act as a senior point of contact for Microsoft Operations, providing guidance, escalation support and operational expertise to colleagues and the wider business. • Process and oversee Microsoft orders, renewals and agreement submissions accurately, ensuring Microsoft requirements, compliance rules and key milestones are met.

• Use Microsoft procurement, licensing and administration systems to resolve customer, vendor and internal queries. • Support the team with complex operational queries, working closely with licensing and solutions specialists where needed. • Monitor workload, agreement milestones and SLAs to ensure operational tasks are completed accurately and on time. • Maintain accurate internal agreement records, ensuring customer, contract and renewal information is current.

• Carry out quality checks on Microsoft agreement and order submissions to reduce errors, manage risk and support compliant delivery. • Liaise with Finance to support timely invoice reconciliation and resolution of supplier billing queries. • Deliver training, coaching and process guidance to new and existing Operations Specialists and sales teams. • Maintain and improve operational guides, ensuring documentation reflects Microsoft programme and process changes.