Remote
Senior Manager, Strategic Projects
About this role
At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together. What We Do... Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build.
SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year. That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform.
Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still. About the Senior Manager, Strategic Projects role... We're looking for a highly driven Senior Manager, Strategic Projects to join us on a 12-month fixed-term contract, with the potential to extend. You'll partner closely with our COO and Strategic Operations team to solve and deliver some of SiteMinder's most complex and high-impact cross-functional initiatives.
You'll sit at the centre of our highest-priority strategic projects - from ecosystem partnerships and commercial transformations to operational changes and multi-team programmes. This is a role for someone who loves taking ambiguous problems, turning them into clear plans, and then making sure those plans actually land. You'll work with senior stakeholders across the business and external partners, often without formal authority, so you'll need to be comfortable bringing people together, holding teams accountable, getting into the detail when needed, and spotting risks before they become problems.
Expect a healthy mix of strategy, stakeholder management, project delivery and hands-on analysis. What you'll do... - Partner with the COO and Strategic Operations to deliver high-priority, cross-functional strategic initiatives from strategy through to execution - Turn ambiguous business goals into clear project plans, milestones, owners, dependencies and success measures - Lead complex programmes end-to-end, keeping multiple workstreams aligned and moving against critical paths - Coordinate across Customer Success, Onboarding, Support, Partnerships, Product & Engineering, Finance & Billing, Legal, Revenue Operations and other teams to ensure initiatives land smoothly - Get into the detail when needed - analysing data, reconciling information across systems, sense-checking numbers and investigating operational or commercial issues - Think end-to-end about how changes to pricing, contracts, data, systems or processes may impact billing, reporting, customers and other teams - Identify risks, gaps and dependencies early, bringing clear facts, options and recommendations to the COO and senior stakeholders - Run effective project governance, including stand-ups, check-ins, steering committees, risk and issue tracking, and decision logs - Build clear, insight-led updates and executive materials that communicate progress, risks, trade-offs and actions - Hold senior stakeholders and workstream owners accountable for delivery, even when you don't have direct authority over them - Ensure new processes, systems and operational capabilities are ready before launch and hand over smoothly to the teams responsible for running them What you have...