Senior Manager, Services GTM - NA

About this role

This role sits at the intersection of sales and delivery — that is the PS face to the sales organisation in North America. What sets this role apart from a conventional PS leader is its explicit mandate to own the services narrative with sales: driving gold-standard positioning, acting as the structured escalation point for the sales org, and ensuring that the value PS delivers is visible, measurable, and tied back to commercial outcomes.

As a leader, you will be responsible for providing quality oversight, coaching, and accountability — while also engaging directly as a senior practitioner on key deals and escalations. They are equally comfortable in a QBR presenting escalation trends as they are coaching individuals through a complex delivery challenge. Key Responsibilities Gold-Standard Service Positioning & Sales-Facing Leadership Partner with sales leadership to improve services attach rates and ensure PS is embedded early in key deals Partner with PS leadership to own and uphold the gold standard for service positioning across the North America.

Own the commercial narrative around services in region Support sales on high-value or complex deals, providing expert input on services scope and value proposition Ensure Solution Consultants and sales teams can confidently position services using the gold-standard certification framework 2Sales Escalation Management Serve as the structured, senior escalation point for the sales organisation at all levels. Ensure all escalations are recorded, tracked and responded to.

Investigate root cause in each instance and provide timely, clear updates to the relevant salesperson Identify patterns in escalations and surface systemic issues to PS leadership for wider action. Quality of Value Delivery Work closely with PS teams to ensure that the initial value delivered is of consistently high quality. Ensure customer outcomes are clearly captured and communicated back to the sales team Supporting PS in improving the consistency and clarity of value reporting across the region Team Leadership & Oversight Be able to lead and develop a teams, providing coaching and performance oversight Set clear expectations and accountability for the NA teams, aligned to operational standards and commercial targets, as set by PS leadership Support in navigating complex customer situations, protecting key relationships, and driving resolution Collaborate with cross-functional stakeholders to align regional activities with broader business priorities Back-to-Green Planning and At-Risk Account Management Monitor the health of renewals and PS status across the North America region.