Senior Manager, Revenue Operations

About this role

Omada Health is on a mission to bend the curve of chronic disease. About the Role: Join our Revenue Operations team as the business partner to our growing Customer Success organization. You'll own the end-to-end B2B2C enrollment funnel—from eligibility through outreach to member enrollment—building the data, metrics, and operating cadence that drive measurable growth. This is a senior, outcomes-focused role. Success means turning complex data into clear recommendations, moving work from analysis to action, and driving cross-functional alignment to deliver results.

What You’ll Own: Own enrollment funnel reporting across eligibility, outreach, and member conversion. Build and maintain a unified data model linking B2B customer activity to B2C member outcomes, standardizing funnel stages, metrics, and attribution. Identify and resolve data gaps, system disconnects, and process inefficiencies limiting enrollment visibility. Develop dashboards and insights that help CSMs and leaders improve funnel health, outreach performance, and conversion.

Lead stakeholder reviews with clear recommendations, decisions, owners, and next steps. Partner with field teams to build practical analytics that incorporate frontline insights and drive adoption. Collaborate across Operations, CSM, Marketing, and Engineering to improve data quality, integrations, and reporting. Establish operating rhythms to track funnel performance, drive accountability, and enable continuous improvement.

Lead Customer Success annual planning, including capacity, territories, quotas, incentives, roadmaps, and targeting. About You: You have built or optimized multi-stage funnels across systems and teams, bringing structure to ambiguous, fragmented data through strong data modeling, systems thinking, and stakeholder influence. You ship. A strong bias toward action; you move work from analysis to decision to completion on time with clear milestones, flagging timeline changes before they impact stakeholders.

You lead with the “so what.” You distill complexity into a clear takeaway, business impact, and recommended action—enabling decisions rather than further exploration—and resist unnecessary metric complexity. You prioritize ruthlessly. You scope tightly, focus on the highest-impact work, and decline or defer lower-value requests rather than spreading effort thin. You create clarity for others. You drive discussions to decisions, owners, and next steps, bring proposed paths forward rather than escalating ambiguity, and own business outcomes end-to-end.