Senior Manager, Renewals

About this role

📋 Description Lead, develop, and scale a high-performing renewals team across regions and experience levels. Own the global renewals forecast and retention outcomes, partnering with Customer Success and Sales Establish clear standards for coverage, handoffs, risk management, negotiation, forecasting, and Coach managers and team members through deal reviews, call debriefs, calibration, and development Partner with senior leaders to resolve complex renewal situations and embed learnings into the Design and improve renewal playbooks, commercial workflows, AI-assisted systems, and enablement 🎯 Requirements Lead renewals, customer success, account management, or a related post-sale function in B2B SaaS Manage global or senior renewals teams, including hiring, developing, and supporting managers or Lead complex renewal negotiations with enterprise customers while building repeatable renewal Strong knowledge of renewal frameworks, commercial terms, pricing, procurement, and forecasting.

Proficiency in Salesforce, Gainsight, or comparable customer success platforms. Build trusted partnerships across Customer Success, Sales, Revenue Operations (RevOps), Finance 🎁 Benefits Health, dental, 401k/RRSP retirement matching Generous paid time off Equity grant Incentive program Maternity and parental leave top-up Free 1Password account

Source listing: empllo_remote