(Senior) Manager - Product Account Manager

About this role

You are accountable for client satisfaction and success, translating client needs into product features and managing expectations in a way that supports long-term trust, product quality, and delivery effectiveness. Develop a deep understanding of each client's business drivers, pain points, and strategic objectives, and act as a trusted advisor throughout the engagement. Define feature requirements and acceptance criteria in collaboration with clients and the Functional owner, ensuring clarity, feasibility, and alignment with business needs.

Prioritize the product backlog together with the Product Programme Lead and Functional owner, balancing client requests with technical constraints and roadmap strategy. Communicate trade-offs, timelines, and scope in a clear and structured way, managing client expectations and preventing misalignment. Gather client feedback following releases, drive continuous improvement, and identify opportunities for product enhancement.

Serve as the primary point of contact for product and feature-related questions, building strong, collaborative, and trusted client relationships. You combine strong client empathy with structured product thinking. You are comfortable navigating complexity, balancing competing priorities, and translating business needs into clear actions. You build credibility through insight, responsiveness, and a pragmatic approach to delivery.

8+ years of experience in SAP product management, ideally in B2B enterprise software or professional services. Experience managing client-specific or highly customized products. Strong analytical skills and the ability to translate business requirements into technical specifications. Excellent communication and interpersonal skills, with confidence presenting to C-level clients. Familiarity with tax, legal, or compliance software is a plus, but not required.

Ability to balance client needs with product strategy and business constraints. Proactive, detail-oriented, and customer-obsessed mindset. Join Deloitte Tax Transformation Consulting team in a pivotal client-facing product role where business understanding, relationship management, and product thinking come together. As a Product Account Manager for Deloitte ITL Suite, you will act as the bridge between client needs and product evolution, ensuring that client priorities are clearly understood, translated into actionable requirements, and aligned with delivery realities.