Senior Manager, Customer Success

About this role

📋 Description Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth Guide your team in helping enterprise clients execute holistic customer engagement strategies Serve as executive escalation contact for strategic accounts, building trusted advisor Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing Refine local customer success practices to align APJ operations with Twilio's global customer 🎯 Requirements People Leadership: 3+ years of people management experience in Customer Success, with a proven Customer Success Experience: 8+ years of total Customer Success Management or Account Management Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large Regional APJ Execution: Proven ability to navigate complex, multi-regional client structures across Strategic Acumen: Comfortable leading business and value conversations with both technical Leadership Competencies: Empathetic leadership style, exceptional crisis-communication and 🎁 Benefits Competitive pay Generous time off Ample parental and wellness leave Healthcare Retirement savings program

Source listing: empllo_remote