Senior Manager, Content and Communications

About this role

This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered. Reporting to the VP, Brand, you’ll lead Fullstory’s content and communications strategy, helping people understand what our technology makes possible and why it matters. You’ll turn customer insights, product innovation, and expert perspectives into stories that earn attention, build trust, and prove our value.

This is a hands-on role spanning content strategy, editorial leadership, and PR. You’ll work with our internal teams with support from a PR agency to engage freelance writers, content creators, designers, engineers and partners on dynamic content that reinforces our market narrative and strategic objectives. As our commercial editor-in-chief, you’ll shape Fullstory’s voice, write and edit high-stakes work yourself, and help colleagues communicate with clarity and confidence.

Fullstory is embracing AI in our products and how we work. You’re already building reusable AI skills and directing AI workflows, and you’ll use them, with strong editorial judgment, to expand what our team can produce and help colleagues do better work. In a typical day, you might: - Lead an integrated content and communications strategy that connects Fullstory’s positioning and business priorities to the questions our audiences care about, with a clear editorial calendar, distribution plan, and measures of success.

- Create compelling content across formats, including original research, thought leadership, customer stories, campaign assets, and interactive experiences, partnering with subject matter experts and creative colleagues to make complex ideas accessible and useful. - Shape Fullstory’s voice as our editor-in-chief, writing and editing high-priority work, validating claims, and establishing practical standards that help contributors publish accurate, distinctive content with confidence and speed.

- Drive public relations and executive communications in partnership with Matter Communications, developing story angles, announcements, and executive perspectives; guiding media outreach; and coordinating timely responses to communications needs. - Build reusable AI skills and workflows in Claude that help colleagues research, draft, edit, and repurpose content that’s on brand. - Improve the impact of our work by coordinating priorities across Brand, Campaigns, Product Marketing, Demand Generation, Sales, and Customer Success; briefing and directing freelance creators and agency partners; and using audience response and performance data to guide what we do next.