Remote
Senior GRC Engineer
About this role
The Opportunity We are seeking a highly motivated, client-focused Sr. GRC Engineer to join our fast-growing team. The ideal candidate is a seasoned client relationship manager who brings deep expertise in cybersecurity compliance and a proven track record of leading high-complexity client engagements with professionalism and care. This role is first and foremost about delivering an exceptional client experience — managing accounts, building trust, and driving successful outcomes — while overseeing a pod of analysts and applying expertise across frameworks such as SOC 2, ISO 27001, and NIST CSF.
The successful candidate will be able to come up to speed quickly, integrate into the organization, and take on clients within your first 15 days. You will serve as the primary point of contact for a portfolio of clients, leading engagements end-to-end, managing escalations with composure and urgency, and ensuring every client interaction reflects the highest standard of service. What You'll Do Client Relationship Management (Primary Focus) Own the Client Experience: Serve as the dedicated primary contact for a portfolio of high-complexity, long-term client accounts, ensuring consistent delivery, proactive communication, and strong relationships at every stage of the engagement.
Lead Client Engagements: Conduct regular client meetings, deliver progress updates, set expectations, and guide clients through audits, assessments, and compliance milestones with clarity and confidence. Communicate with Care: Engage directly with U.S.-based clients via phone, email, and text to address compliance concerns, provide expert guidance, and ensure clients always feel supported and informed. Handle Escalations: Resolve complex client issues swiftly and professionally, applying a solution-oriented approach that reinforces client trust and satisfaction.
Be a Trusted Advisor: Build long-term relationships by understanding each client's unique business context and delivering compliance guidance that is practical, relevant, and actionable. Team Leadership Manage and Develop a Pod of Analysts: Provide day-to-day direction, constructive feedback, and professional development support to a small team of junior analysts, fostering a high-performance and collaborative culture.