Senior FullStack Engineer

About this role

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.

By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real. THE TEAMS YOU COULD BE JOINING Billing & Monetization Team owns the commercial foundations behind Gorgias pricing and billing—from pricing and entitlements to usage visibility and AI monetization—so the business can launch products and evolve pricing with accurate, trusted billing. (Team roadmap https://app.notion.com/p/2c61ae2178f580a8a26fdbd160f5e269) Actions & Skills Team builds the reusable platform that helps AI Agent follow merchant procedures and take action through connected apps, while making those actions easier to discover and use across Gorgias products.

(Actions platform vision https://app.notion.com/p/3031ae2178f580169bf8f7056f63a2b0) As a Senior Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast. WHAT YOU’LL DO - Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.

- Design and implement monitoring & observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively. - Collaborate across teams to integrate AI-driven features into our customer support ecosystem. - Optimize system performance, resources usage, ensure fast processing, building cost-effective solutions - Contribute to strategic decision-making on system design, best practices, and long-term scalability.