Senior Field Service Engineer (m/f/d)

About this role

About the role As a Senior Field Service Engineer, you will play a crucial role in ensuring our customers’ satisfaction and success. Your daily work will be divided between tasks at our headquarters in Munich, our production facility in Kaufbeuren, and, above all, on-site at customer locations. Your work will focus specifically on products in the mobile robotics sector and will include commissioning, troubleshooting, and conducting workshops at the customer’s site.

Your Responsibilities Provide direct technical support to our global customers regarding the product portfolio of Franka Robotics GmbH Analyze and troubleshoot issues via the ticket system, remote support, or directly on-site at the customer’s location Conduct commissioning, repair visits, and customer workshops both on-site and in-house Interface between Customer Support, Development, Sales, and Product Management Knowledge transfer and stakeholder to our international partners and subsidiaries regarding the aforementioned product portfolio Escalation management Your Profile Bachelor’s degree or state-certified technician in electrical engineering, mechatronics, automation technology, or comparable qualifications.

At least 3–5 years of professional experience in customer support and field service Extensive experience in robotics and automation technology Knowledge of high-level programming languages (e.g., ROS), experience with SAP, and Linux operating systems is desirable Willingness to travel internationally up to 60% of the time, primarily within Europe and North America Class B driver’s license / internationally valid driver’s license Fluency in spoken and written German and English Strong communication and assertiveness skills, as well as intercultural competence What we offer A dynamic high-tech company, combined with financial soundness and world-class investors.

Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment. Lots of development opportunities as we continue to grow. Challenging tasks and impactful projects alongside experts that enable professional and personal growth. Corporate Benefits Program covering health, mobility, and learning for 100€ net per month. Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment About us Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 3500 employees worldwide.