Senior Exec IT & Events Engineer

About this role

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. ABOUT THE ROLE Kong is scaling rapidly, and we are establishing an Executive IT Support function to provide seamless, frictionless technology experiences for our executive leadership team.

As our first dedicated Senior Executive IT & Events Engineer, you will not only provide high-touch, "white-glove" support, but also act as a foundational architect for the service. You will define standard operating procedures (SOPs), establish executive SLAs, elevate corporate event production, and drive operational excellence across our IT ecosystem. Beyond executive care, you will bridge the gap between high-level leadership needs and our broader IT service desk and infrastructure engineering teams.

Key Responsibilities: Service Definition & Program Architecture Define the Service Offering: Partner with IT leadership to design and document the Executive Support framework, including service tiers, SLAs, escalation protocols, and standard operating procedures. Proactive VIP Experience: Build a proactive support model—including preventative hardware audits, travel preparedness kits, and VIP onboarding/offboarding workflows.

Vendor & Asset Strategy: Curate and maintain a standardized catalog of high-performance hardware, peripherals, and home-office equipment tailored for executive productivity. White-Glove Executive Support Rapid Response: Deliver immediate, confidential, and empathetic technical assistance to executive leadership team, and executive business partners (EBPs) across macOS, iOS, Windows, and Android environments. Manage executive technology readiness by proactively monitoring devices, applications, meeting room technology, and collaboration tools Coordinate with administrative assistants and executive support teams globally to ensure a seamless technology experience Security & Confidentiality: Handle sensitive information, data and access with the utmost discretion.