Key Responsibilities People Leadership & Team Development (Primary Focus) Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders Develop structured training, certification, and career progression programs Lead global hiring, onboarding, and workforce planning strategies Drive organizational transformation and turnarounds for underperforming teams Establish strong coaching, mentorship, and leadership development frameworks Global Delivery & MSSP Operations Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment) Scale delivery across multi-client, multi-region environments Own SLAs, KPIs, and customer satisfaction metrics Drive automation, standardization, and service delivery maturity Networking & Security Domain Leadership Networking Foundations (Core Infrastructure Ownership) Oversee enterprise network infrastructure including: Physical components (routers, switches, cabling) Virtual networking layers across data center and cloud environments Ensure deep expertise across network protocols, including: TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP Govern architecture and standards for: IP addressing (IPv4/IPv6) and subnetting strategies MAC addressing and Layer 2/Layer 3 segmentation Ports and service communication models Define and standardize network topologies, including: Star, mesh, hybrid, and distributed architectures Drive performance across: Network availability, throughput, latency, and fault tolerance High availability (HA) and redundancy architectures Lead modernization of cloud networking, including: Virtual networks, VPCs, hybrid connectivity, and secure segmentation Security Capability Pillars Secure Access & Edge Lead SASE / SSE / ZTNA strategy and service delivery Enable secure, identity-driven access across distributed environments Identity-First Security Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM) Implement Zero Trust identity models and governance Security Operations & Threat Detection Lead XDR / MDR capabilities and service delivery Drive SIEM / SOAR integration, threat detection, and response maturity Cloud Security Own security capabilities across: CNAPP, CSPM, CWPP Secure hybrid and multi-cloud environments Compliance & Risk Management Align services to: NIST, SOC 2, HIPAA frameworks Embed compliance into managed service delivery models OT / Edge / IoT Security Secure operational technology, IoT, and edge environments Drive segmentation, monitoring, and risk reduction strategies Perimeter & Network Protection Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation Ensure proactive defense and threat containment across network layers Service Delivery & Operational Excellence Own end-to-end delivery performance across networking and security services Drive maturity in: Incident, problem, and change management Monitoring and observability Lead LEAN-driven continuous improvement, including: Process optimization and waste reduction Standard work and performance metrics Operational transformation across global teams Client Engagement & Executive Leadership Serve as an executive leader in client engagements and escalations Lead strategic reviews, service improvement initiatives, and roadmap discussions Partner with sales and solutions teams to expand MSSP and networking offerings Complete ongoing security awareness training and comply with company policies to the requirements section Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts Other duties as assigned Required Qualifications Proven experience as a senior people leader managing large networking and security teams Demonstrated success building, scaling, and transforming high-performance teams Experience leading global delivery operations within MSP/MSSP environments Expertise across core networking fundamentals and advanced security domains Deep experience in: Networking infrastructure, protocols, and architecture SASE / SSE / ZTNA Identity-first security (IAM, Okta, Azure AD, PAM) XDR / MDR and security operations Cloud security (CNAPP, CSPM, CWPP) Compliance frameworks (NIST, SOC2, HIPAA) OT / IoT / edge security DDoS and network protection strategies Strong understanding of Zero Trust architecture and modern security frameworks Experience building or scaling managed services portfolios and delivery frameworks.
Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks). Strong financial acumen related to infrastructure cost models and consumption-based services. Prior experience building or turning around high-performance managed services teams Prior experience implementing and scaling ITIL and LEAN process frameworks Strong financial and operational acumen Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.