Senior Digital Program Manager

About this role

📋 Description Own the strategy, roadmap, and calendar for CS digital programs across the customer lifecycle Design and launch strategic, segment-level programs and journeys, aligned to customer segmentation Build the business case for each program: audience, objective, success metrics, content needs, and Act as project and program lead for cross-functional digital initiatives, coordinating Marketing Pilot and evaluate new engagement channels and tactics (in-app, email, community, webinars, and Design and build automated journeys in Gainsight, including conditional logic, multi-step triggers 🎯 Requirements 4–6+ years in Customer Success Operations, Digital/Scaled Customer Success, or lifecycle programs Proven experience designing, building, and managing Journey Orchestrator programs and email Demonstrated program or project leadership: you have owned cross-functional initiatives and Strong understanding of the Gainsight data model – MDA, relationships, connectors, and Rules Engine.

Experience with Snowflake-to-Gainsight data ingestion, including connector setup, MDA mapping, and Proficiency with Salesforce integrations and how Gainsight syncs with SFDC, Snowflake, and other 🎁 Benefits Full-time employees can take advantage of health coverage, paid parental leave, generous paid We’ll make sure you have the equipment and support you need to work and connect with your teams, at Access to LinkedIn Learning platform for learning and development.

Quarterly wellness education sessions to encourage self care and personal growth. 401K employer matching program (mentioned in base salary range description).

Source listing: empllo_remote