Senior Customer Technical Support Specialist

About this role

Working remotely on a 3rd shift basis, the full-time Senior Customer Technical Support Specialist will provide technical support for Lab Automation products, resolving hardware and software issues through various communication channels in a 24/7 support environment. Key responsibilities: Independently resolve complex and routine technical issues related to Lab Automation products Distinguish between hardware and software problems to provide effective solutions or escalate as necessary Maintain quality standards and compliance while utilizing soft skills in customer interactions Required qualifications: Bachelor's degree in biology, medical technology, medical laboratory technology, or clinical laboratory science 3+ years of lab or field experience in a relevant role Ability to articulate directions clearly over the phone or via email Availability for regularly scheduled on-call coverage after training Experience in a medical technology call center or laboratory setting is preferred

Source listing: virtualvocations_main