Senior Creative Operations Manager

About this role

Senior Creative Operations Manager Location: London Reporting to: Head of Integrated Brand and Production Closing date: Thursday, 15th October at 5pm About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Working Hours: You will work a 37.5 hour week, with shifts between the hours of Monday - Friday 9am - 5:30pm Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

The Opportunity The Senior Creative Operations Manager manages creative workflows, project schedules, and operational processes for Starling’s in-house Creative Studio. Operating independently, this role ensures every project has clear briefs, adequate resourcing, and realistic timelines to deliver effective creative work across all channels. What You'll Do Oversee creative operations end-to-end, including project setup, brief intake, quality checks, workload traffic, resource allocation, and final project delivery.

Lead critical brief assessment meetings, working with Head of BI/Production and 2 x Executive Creative Directors to assess briefs, agree production and creative team allocation, as well as time required to deliver. Implement a new workflow management platform and integrate practical AI tools into daily processes to improve efficiency. Track team capacity, workload requirements, and resourcing to ensure smooth project delivery.

Manage stakeholders effectively by enforcing deadlines, securing necessary approvals on time, and resolving delivery issues as they arise. Collaborate closely with Producers, Creatives, Channel Owners, and Brand Integration teams to produce effective creative assets. Maintain a clear overview of all active projects and prioritise high-impact work when demand is high. Use AI tools to automate routine tasks and streamline project management workflows.