Senior Client Solutions Manager, Sports & Entertainment (US Remote, EST Hours)

About this role

ABOUT KYRA Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube. 💡 The role in a nutshell You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and you're measured on whether they grow.

Retention, expansion, and Net Revenue Retention are your scoreboard. 💡 What You'll Own This is a commercial role, not a delivery one. You keep enterprise clients, grow them, and run delivery cleanly enough that growth is never at risk. - Revenue. You carry an NRR target across your book. You protect it, and you grow it. - The relationship. You're the trusted strategic partner to senior brand-side stakeholders, not the campaign contact.

- The system. You're the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, and you keep them aligned and operating efficiently. - The early warning. When something drifts (performance, scope, relationship, or margin) you see it two quarters out and fix it before it becomes a problem. No surprises. No scrambling. Just steady, commercial ownership. - The standard. You lead a pod of CSMs and/or Junior CSMs.

Their performance and their client work is yours to elevate. 🎯 Lead the Relationship Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve. 📈 Turn Insight into Strategy Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

🤖 AI-First You'll be expected to use AI daily to compress reporting, model renewals, prep upsells, and synthesise client data, so you can buy back time for the things that add value, like managing the relationship. 🔍 Own Delivery End-to-End Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin. 📊 Protect & Grow Revenue Manage renewal timelines.