Remote
Senior Client Consultant - Agricultural Facilities
About this role
Company Description We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company. We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents.
This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description As a Client Relationship Manager at Olsson, you are responsible for the client management and growth strategy for a specific client or a group of clients. As the primary point of contact, you will establish key contacts across the firm, cross-sell overall services, and manage strategic project pursuits with the specified client.
This role is critical in driving and executing client growth strategy while ensuring excellent client service through consistent communication both internally and externally. Responsibilities: Develops, drives, and executes an overall client growth strategy, identifying new opportunities for the firm to provide services to the client(s) in the agriculture market. Anticipate and understand client needs, preferences, goals, and current satisfaction level through a deep understanding of the client’s business and industry.
Provide customized solutions to meet those needs. Initiate and maintain relationships with key contacts, including clients, partners, community stakeholders, and political entities. Guide relationships with key clients. May lead or collaborate with other internal staff on community-wide engagement efforts to strengthen the firm’s brand and connections to key decision-makers relevant to the client based on client type.
Serve as the main point of contact for the specified client, ensuring their satisfaction and addressing any concerns or issues promptly. Align technical and project management expertise to meet client needs and coordinate with leadership to ensure client objectives and standards are met. Manage project pursuits with the client and have high level understanding of all projects with the client to ensure contractual obligations are being met and client satisfaction.