EU remote
Senior Azure Administrator
About this role
Role Overview: We are seeking a Senior Azure Administrator to provide senior-level operational and technical support across the Platform Azure team, replacing an existing Azure analyst role. The role will support multiple UK and ROI customers across Microsoft Azure, hybrid infrastructure, on-premises virtualisation and backup platforms, automation, monitoring, security, and service management activities. The successful candidate will be expected to act as a senior technical escalation point, contribute to service reliability, maintain strong documentation, and support continuous improvement across customer environments.
Provide senior Azure administration and infrastructure support across multiple managed service customers and technologies. Act as an escalation point for Azure, Windows, identity, networking, monitoring, backup, and infrastructure-related incidents and service requests. Support and maintain Azure services including virtual machines, storage, networking, Azure Active Directory, Azure Virtual Desktop, Azure Monitor, backup, recovery, and security controls.
Work with customers and internal teams to gather requirements, troubleshoot issues, design practical solutions, and implement service improvements. Support hybrid and on-premises environments including VMware, ESXi, Commvault, Windows Server, Active Directory, DNS, Office 365, and related infrastructure components. Maintain and improve operational documentation, runbooks, technical designs, support procedures, and knowledge articles.
Operate within structured ITIL and ISO20000 service management processes, including incident, problem, change, and request management. Contribute to automation, Infrastructure-as-Code, standardisation, patching, monitoring, alerting, and operational improvement initiatives. Mentor junior team members and share knowledge across the Platform Azure team. Provide clear customer-facing updates, technical explanations, and reporting for incidents, changes, risks, and service improvement activity.
7+ years’ experience working in IT infrastructure, managed services, or cloud operations. Strong hands-on experience administering and supporting Microsoft Azure environments in production. Hands-on experience supporting on-premises infrastructure platforms, including ESXi, VMware virtualisation, and Commvault backup and recovery solutions. Experience supporting enterprise customers across incident, problem, change, request, and service improvement activities.