EU remote
Senior Account Director
About this role
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ).
About the Role As a Senior Account Director in Germany, you will lead the client relationship for a portfolio of key engagements across a major technology account. You will be responsible for ensuring our work is delivered to the highest standard, building strong relationships with client partners, and helping grow our business organically by identifying new ways we can support their goals. This role is ideal for an experienced agency leader who excels at managing multi-layered client relationships, keeping complex projects organised, and spotting opportunities to expand our partnership naturally.
You will work closely with regional account counterparts across Europe to share ideas and best practices while acting as the main point of contact for our client teams in Germany. Key Responsibilities Strategic Account & Client Leadership Executive Governance & Client Partnership: Build, nurture, and govern senior client relationships across a flagship German portfolio, acting as a trusted advisor and escalation lead to guarantee world-class delivery, client satisfaction, and long-term retention.
Commercial Growth & Strategic Planning: Lead commercial strategy, contract negotiations, and multi-year account roadmaps, proactively driving organic growth by aligning client goals with AI-enabled solutions, platform modernisation, and customer experience capabilities. Pitch & Business Development Support: Partner with strategy and new business leads to elevate regional proposals, pitches, and expansion strategies across Germany.
Global Alignment & Local Adaptation: Collaborate with European and global counterparts to align global account strategies, share best practices, and leverage broader capabilities while tailoring execution for the German market. Cross-Functional & Operational Leadership: Orchestrate complex, multi-layered engagement environments by partnering with cross-functional practice leads to execute high-impact work efficiently.