EU remote
Security Team Leader
About this role
ESSENTIAL FUNCTIONS: • Ensure all team members are fluent with policies and procedures and that these are followed. • Manage team member’s performance incl. absence monitoring, ensure team members are suitably attired for duties (i.e., uniform). • Ensure all team members have received appropriate and comprehensive training, address, and plan training needs. • Ensure all team members has necessary tools, equipment, and information to effectively perform their work.
• Delegate tasks and ensure all team members comply with given instructions to fully and satisfactorily complete all of the tasks. • Ensure all incidents are responded to and reported. • Ensure that all equipment is managed, used, monitored, and reported defective in line with policies / procedures. • Provide guidance and support to all team members. • Actively encourages staff recognition and staff nominations for awards.
• Responsibility for all roster requirements (incl. updating rosters on company’s system) ensuring that all positions are covered at all times and adequate backup resources are available / arranged when necessary. • Provide initial response and act upon incidents / complaints / concerns / matters / faults related to the security services provided and safety of assets and escalate any issues to management. • Assist in the production and implementation of plans related to the service delivery.
• Provide a service level that as a minimum meets the contracted Key Performance Indicators. • Demonstrate the core brand values and culture of both Securitas and the Client, promoting a positive image of our Client and Securitas at all times. • Assist the management team with any ad-hoc requests (i.e. recruitment of new team members, performance appraisals etc.). • Ensure site documentation explaining site related duties and procedures are present on site, are available to • On a regular basis, develop, review, maintain and update security-related documents and files related to the site.
These would include, but are not limited to, procedures, manuals, instructions, checklists, registry, logs, records. • Provide administrative support to the management and all team members (i.e. compile reports, meeting minutes). • Ensure all information is recorded, filed accordingly, and resolved (i.e. Daily activity reports, training records, incident reports, maintenance tickets, etc). • Participate in relevant meetings to ensure all communications and objectives are understood and met and appraising all team members of future developments in training and operations.