SAP C4C Sales & Service Functional Consultant (f/m/div.)

About this role

Provide support to Product Owner, CRM Capability Experts and C4C Team in general; Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept; Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process; Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users; Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing); Cooperate with technical department during implementation of technical requirements and bug fixing processes; Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs; Manage manual and automated data imports into the system; Document processes and interfaces; Work on data quality check.

University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT; At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.; Experience in Implementation of CRM solution (mandatory); Experience in Support processes (mandatory); Exceptional presentation skills (mandatory); Familiar with Agile methodology; Knowledge of JIRA or similar tracking tool; Advanced Excel knowledge; Able to work in cross-functional teams and international environment; Willingness to work in a global & virtual team; Good communication skills, ability to think analytically and willingness to learn new things; Fluent in English; Eager to work with the newest technologies; Proactive and can easily adapt to new development environment; Self-motivated and with a great sense of ownership; Team player and willing to give and recieve feedback; Think outside the box and try to find creative approaches to challenges.

Work #LikeABosch means: ⚖️ Flexible work conditions 🔀 Hybrid work system 🌐 Exchange with colleagues around the world 🧑‍⚕️ Health insurance and medical office on site 📚 Training opportunities 📈 Opportunities for career progression and continuous professional development 💲 Access to great discounts in partnerships and Bosch products 🏋️ Sports and health related activities 🚉 Great access to public transports 🅿️ Free parking lot 🍽️ Canteen Success stories don´t just happen.