Sales Support Administrator - Middle East & Africa

About this role

As Sales Support Administrator, you coordinate the full order-to-cash process for customers and distributors in the MEA region. You are their main point of contact for all order-related matters, from order processing and delivery coordination to invoicing and after-sales support. Working closely with the Sales Managers and different internal teams, you ensure smooth communication, accurate follow-up and excellent service throughout the entire process.

Your responsibilities: You are the central point of contact for customers and distributors in your region, ensuring timely and professional follow-up. You manage the full order-to-cash process, including order processing, internal follow-up, transport coordination, invoicing and after-sales support. You work closely with the Area Sales Managers for the region and provide them with day-to-day administrative and operational support.

You coordinate with various internal departments, including Supply Chain, Logistics, Production, Sales and Marketing, to ensure orders and customer requests are handled efficiently. You liaise closely with Supply Chain to follow up on customer forecasts and contribute to smooth production planning. You proactively follow up on orders, identify potential issues and keep both customers and internal stakeholders informed.

You have relevant experience in an administrative, logistics, customer service or sales support role , ideally within an international environment. You are administratively strong and combine accuracy with a positive, proactive and service-oriented mindset . You have strong organizational skills, know how to set priorities and adapt easily when circumstances change. You communicate clearly and professionally and build positive, effective relationships with customers and internal stakeholders.

You are hands-on, solution-oriented and comfortable taking ownership of your work, while being a strong team player. You are fluent in French and English . Knowledge of any additional language, such as Arabic, is considered an asset. You are comfortable working with IT systems and have a good knowledge of Microsoft Office applications. A higher education degree is a valuable foundation, but relevant experience, skills and the right mindset are equally important to us.