Sales Operation Assistant

About this role

The Operation Sales Assistant for Digital-OR Solutions is responsible for ensuring the efficient and timely execution of customer and project orders by coordinating procurement, production planning, supplier management, and delivery activities. The role acts as a key interface between suppliers, project managers, warehouse teams, and internal stakeholders to maintain material availability, manage forecasts, monitor order backlogs, and proactively resolve supply or delivery issues.

Through accurate order administration, supplier coordination, and compliance with company procedures, the position supports on-time project delivery and customer satisfaction while driving operational efficiency across the supply chain. Key Responsibilities: Process stock orders and project orders, ensuring accuracy and timely execution. Manage supplier orders and related accounting activities, including price monitoring and invoice verification.

Create, process, and maintain order entries, procurement activities, production requirements, and delivery schedules. Manage and monitor forecast quantities to support material availability and efficient planning. Continuously review and follow up on projects order backlogs to ensure timely fulfillment. Coordinate with suppliers to track order confirmations, delivery schedules, and resolve supply issues when required.

Support demand planning by communicating forecasted requirements and project needs. Collaborate with internal stakeholders, especially with Projects managers and Warehouse teams to ensure smooth order execution and project delivery. Maintain accurate records and ensure compliance with company procedures and quality standards. Manage Suppliers inquiries regarding pricing, deliveries, invoices, order status, and documentation.

Support Project Managers throughout the order lifecycle, from order placement through delivery by identifying and escalate potential issues that may impact customer deliveries or project timelines. Essential qualifications Experience in order administration, purchasing/procurement, supply chain coordination, sales operations, or a comparable operational support role. Ability to process stock and project orders accurately and follow them through from placement to delivery.