Remote
Sales Development Representative
About this role
HI THERE! THANKS FOR STOPPING BY 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday.
Wherever you look, you will find a friend in Lightspeed. We're looking for a motivated Sales Development Representative to be the first point of contact for prospective customers engaging with Lightspeed. In this role, you'll play a key part in driving revenue growth by qualifying inbound leads generated over the weekend, understanding customer needs, and connecting high-potential opportunities with the sales team. You'll help create a positive first impression of Lightspeed while ensuring leads are effectively assessed and progressed through the sales pipeline.
WHAT YOU’LL BE DOING: - Qualify warm inbound leads generated through marketing channels such as webinars, trials, demo requests, and quote requests, primarily via phone and email. - Create a positive first impression for prospective customers by delivering a high-quality and engaging customer experience. - Understand customer needs and assess whether Lightspeed's solutions are the right fit for their business. - Manage and prioritize multiple lead sources, including inbound calls, emails, chats, and referrals.
- Maintain accurate records of prospect interactions and pipeline activity within Salesforce. - Partner with the Sales Development Manager to identify new opportunities to grow pipeline and improve lead conversion. - Consistently achieve individual and team targets while contributing to broader revenue growth objectives. WHAT YOU NEED TO BRING: We're looking for a candidate who has experience with the following: - Previous experience in a sales, business development, or customer-facing role.
- Experience within a technology, software, SaaS, mobile, or related industry is highly regarded. - Strong English communication skills, both written and verbal. - Excellent customer service and phone-based communication skills, with the ability to build rapport and uncover customer needs. - Strong listening, relationship-building, and problem-solving abilities. - A proactive, results-oriented mindset with the ability to thrive in a fast-paced, target-driven environment.