Sales & Customer Service Support

About this role

Job Title: Sales & Customer Service Support Department: Operations Reporting To: Operations Team Leader The Company Mobius Networks is a specialist IoT and M2M connectivity provider, delivering secure, reliable and resilient connectivity solutions to customers across the UK and internationally. Established in 2004, Mobius supports organisations across sectors including healthcare, critical national infrastructure, local authorities, smart cities, EV charging, payments and security.

With a strong focus on technical expertise, operational excellence and excellent customer service, Mobius works closely with leading mobile network operators to provide tailored connectivity solutions for business-critical applications. Mobius Networks has been part of the Wireless Logic Group since 2022, further strengthening its capabilities within the global IoT market. Purpose of the role This is a first-line Operations role with a strong customer service and technical focus, responsible for supporting customers across a wide range of day-to-day requirements.

This includes handling customer queries, processing orders, supporting billing enquiries, and carrying out technical troubleshooting across our products, services, and systems. The role also works closely with our Sales team, supporting them with customer requirements and handling first-line sales enquiries where appropriate. You will help ensure a smooth experience throughout the customer journey, from initial enquiries and orders through to ongoing service and technical support.

We are looking for someone with strong attention to detail who is organised, proactive and comfortable managing a varied workload. You should be confident communicating with customers both in writing and over the phone, including handling challenging or more complex queries professionally. The ideal candidate will be technically minded, enthusiastic about developing their knowledge and confident investigating issues and working through problems logically.

A willingness to learn, strong sense of ownership and genuine enthusiasm for delivering excellent customer service are essential, as we are looking for someone who can strengthen both the customer service and technical capability of the Operations team. Main Duties Include Customer Support & Helpdesk Act as a first point of contact for customers, delivering a friendly, professional and responsive service. Work collaboratively with the wider Operations team to manage a busy helpdesk, handling a varied range of customer requests and queries.