SaaSOps Engineer ($80,000/year USD), @CXT Software

About this role

Are you a cloud engineer who runs production SaaS on Azure and AWS and owns it end-to-end, from the Terraform code to the RCA? CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our customers run their daily delivery operations on our platform, so uptime is what they buy from us. We are looking for a SaaSOps Engineer to own a production SaaS platform across several product lines and two clouds, Azure first and AWS second.

You will write the infrastructure code, build the pipelines, run the Windows and SQL Server estate, own the alerts, and lead the response when something breaks, from provisioning a customer environment to writing the RCA after an incident. You will work daily with Engineering, Support, and Security, in Terraform, GitHub Actions, Grafana Cloud, Azure Monitor, Application Insights, CloudWatch, incident.io, Jira, and Confluence.

Reporting to the Director of SaaSOps, you will shape how the platform is built, changed, and monitored. If you want whole-platform ownership, hold a high bar on every change, and are ready to carry on-call for the systems you run, we would love to hear from you. Responsibilities Build and change Azure and AWS infrastructure in Terraform. Build and maintain GitHub Actions pipelines for application and infrastructure deployments.

Provision, upgrade, and tear down customer environments. Operate Windows Server (Remote Desktop Services, IIS, Active Directory, Group Policy) and SQL Server / Azure SQL: patching, backups, restores, and performance. Automate repeat operational work in PowerShell. Carry on-call: keep alerts paging on customer impact, respond to incidents, fix the cause, and write the RCA. Enforce least-privilege access, collect SOC 2 evidence, and keep runbooks current.

Requirements 5+ years as a cloud engineer running production workloads (compute, managed databases, identity, networking) on Azure or AWS. You have deployed and changed production infrastructure with Terraform through CI/CD pipelines you built or maintained. You write PowerShell automation used in production. You have run SQL Server or Azure SQL in production: backups, restores, and performance troubleshooting. You have carried production on-call and taken incidents from evidence to a single root cause and a written RCA a teammate can act on without follow-up questions.