EU remote
Rooms Manager, IKEA Älmhult AB
About this role
Great guest experiences start long before a guest arrives. They start with engaged people, thoughtful planning and creating the right conditions for every guest to feel welcome, comfortable and cared for. As Rooms Manager, you will lead and develop the Rooms function at IKEA Hotell, with responsibility for Reception, Housekeeping, guest experience, occupancy and operational performance. You will have direct people management responsibility for our Reception Manager and Housekeeping Leader, supporting them in developing their teams, strengthening performance and improving ways of working.
Our housekeeping services are primarily delivered by an external supplier, making close collaboration and clear quality follow-up an important part of the role. You will also play an important role in shaping the future of IKEA Hotell. As we prepare to open our new hotel in 2028, you will contribute to the development of operations, guest journeys and ways of working that reflect IKEA values and meet the needs of tomorrow's guests.
By working closely with Sales & Booking and colleagues across the organisation, you will secure optimised occupancy, improve the use of room and meeting capacity and contribute to strong business performance. Success in the role will be reflected in satisfied guests, engaged teams and sustainable business results. In this role You will: Lead and support the Reception Manager and Housekeeping Leader, helping them build high-performing teams and strong daily operations in our hotel, museums and conference facilities.
Drive occupancy and capacity utilisation through proactive planning, forecasting and collaboration across the business. Strengthen quality, service standards and operational efficiency together with our external housekeeping partner. Identify and implement improvements that strengthen guest journeys, operational performance and ways of working. Help shape the future of IKEA Hotell ahead of the opening in 2028, working across IKEA Älmhult AB to develop operations, strengthen the destination offer and create great experiences for guests in the spirit of true Älmhultish hospitality.
We are looking for an engaged, business-minded and down-to-earth leader who enjoys developing people, improving performance and creating great guest experiences. You bring experience from hospitality, hotel operations or another guest-focused service business. You are comfortable making decisions based on data and insights, creating engagement around shared goals and balancing the needs of guests, teams and the business.