Risk Associate with French

About this role

This is a hybrid role. As a Risk Associate you will work in the in the Risk team at Entain. The team's overarching aim is to catch and prevent fraud at our gaming websites, take care of KYC related queries and ensure that the team strictly follows all the GDPR and regulation requirements. Salary range for this role, based on experience level is 1400 Euros a month You Will: Maintain agreed service levels for the respective label(s) Communicate with players on account-related issues, resolving problems and ensuring high levels of customer care Ensure we are compliant with the GDPR and all market-specific regulatory requirements Assist AFC, CDD, Player Protection and other Teams around KYC and Fraud/Risk issues Create SENs when translation and document clarification are needed, and participate in the process.

Handle customer documents as part of the KYC or risk prevention flow Provide expertise & collect examples for the Documents Library Review customer withdrawals within the agreed time frames Perform overall review of accounts as part of withdrawal approval and fraud prevention procedures Analyze customer deposits and account categories to prevent fraud, correct errors and resolve problems Suggest improvements to procedures, in the interests of fraud prevention and customer care Investigate financial irregularities on accounts Work with colleagues in other departments to resolve account-related issues and prevent fraud Help maintain quality control and customer care through analysis of player contact Investigate risk issues relating to third-party processors Check gaming history.

You Have: Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge Identify subtle fraud and abuse patterns experience with fraud analysis and investigations Fluent in English and French language at a business level Benefits At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning.

You can expect to receive benefits like: Group Bonus Plan. €100 monthly food vouchers. Transport and utilities support. 25 days' annual leave plus local public holidays. 5 additional paid days off for volunteering, learning and Game Day in December. Hybrid working with 2+ office days per week, plus fully remote working across August from anywhere in Bulgaria. ShareSave scheme. Life assurance and income protection. Equal Opportunities .