Remote - Patient Care Advocate (Customer Service)

About this role

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Patient Care Advocate Job Location: Remote About Us: We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs.

Role Overview: As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment. What You’ll Do: Patient Enrollment & Eligibility : Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.

Prescription Coverage : Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications. Cost-Sharing & Payment : Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable. Prescription Fulfillment : Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.

Refills & Continued Use : Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility. Program Renewal & Updates : Guide patients through annual renewals and inform them about any updates to the program or medication formulary. Compensation & Perks Hourly Pay : $16.50 per hour Company-Provided Equipment: All necessary equipment will be provided.

Comprehensive Benefits : Full health insurance package including medical, dental, and vision coverage. Cell Phone Benefits : $25/month per line for unlimited phone, text, and data (restrictions may apply). Generous Referral Program : Earn $50 per paycheck for every person you refer—and your referral earns it too! No limits on payouts. Comprehensive Training : Paid training to ensure you are fully prepared for success.